We provide customizable TimeCare SLA (Service Level Agreement) support levels to our customers to help them keep their network clocks time-synchronized to run their critical applications reliably and in compliance with regulatory and business requirements. The base service is the high quality standard support defined in the company End-User License Agreement (EULA). TimeCare SLA support includes any combination of these services:
• TimeKeeper® Software EULA
• TimeKeeper Grandmaster Appliance EULA
• TimeKeeper product installation & setup
• TimeKeeper network timing architecture
• TimeKeeper help desk (email, phone) for diagnostics & troubleshooting issues
• TimeKeeper software upgrades
• TimeKeeper Grandmaster II appliance RMA
• TimeKeeper Grandmaster II appliance extended warranty
• Specific TimeCare customer requirements
Contact us to discuss your clock sync SLA requirements for your peace-of-mind TimeCare support.
TimeCareSM SLA
Peace-of-mind TimeCare service level agreement support
We provide customizable TimeCare SLA (Service Level Agreement) support levels to our customers to help them keep their network clocks time-synchronized to run their critical applications reliably and in compliance with regulatory and business requirements. The base service is the high quality standard support defined in the company End-User License Agreement (EULA). TimeCare SLA support includes any combination of these services:
• TimeKeeper® (TK) Software EULA
• TK Grandmaster Appliance EULA
• TK product installation & setup
• TK network timing architecture
• TK help desk (email, phone) for diagnostics & troubleshooting issues
• TK software upgrades
• TK-Grandmaster II appliance RMA
• TK-Grandmaster II appliance extended warranty
• Specific TimeCare customer requirements
Contact us to discuss your clock sync SLA requirements for your peace-of-mind TimeCare support.